Digital Marketing & eCommerce Operations Manager
Rainbow Apparel Co., Brooklyn, NY
November 2022 - Current
Collaborate closely with the VP of E-Commerce and E-Commerce SEO & eCommerce Ops Manager to align short-term and long-term goals while ensuring seamlessness of website from a shopper's perspective. Oversee the business Product Information System (PIM) and manage all tasks related to customer experience and site maintenance, including data entry and monitoring of SKU's, product/content uploads. Effectively manage project timelines, milestones, and drops while providing support in merchandising, product assortment strategy, and presentations. Coordinate with the inventory manager to maintain front-end product assortments match inventory levels. Align the E-Commerce brand with other retail arms and manage marketing initiatives for all assets, content, SEO/SEM, copywriting, email marketing, and campaigns while working closely with the creative department.
eCommerce Operations Specialist
Rainbow Apparel Co., Brooklyn, NY
June 2019 - January 2020
Supported leadership to execute sales and marketing strategies that drive the business, including website experience and functionality, inventory management, and a variety of projects to inspire loyal consumers. Managed and monitored online assortment with hundreds of new products, reformulations, discontinuations, and bundle opportunities.
Assistant Operations Manager
Gap Maiden Ln., New York, NY
January 2020 - October 2020
Directed daily operations with annual sales of $1.5M to achieve overall financial objectives through effective management and implementation of retail strategies designed for long-term growth. Proactively worked to assure optimum performance and continual improvement in sales, customers service, inventory management, employee and labor costs, store appearance, and P&L control while maintaining brand standards.
Marketing & eCommerce Intern
Cut + Clarity, New York, NY
February 2019 - May 2019
Planned and monitored SEO activities to promote brand visibility. Conducted keyword research for market trends. Partnered with the SEO/Editorial team to create data journalism stories and quarterly consumer reports to amplify through PR and social.
Assistant Customer Experience Manager
Gap Men's 8th St., New York, NY
June 2018 - June 2019
Set the tone for the store and a team of 20+ to bring the brand to life creating positive customer experiences. Drove profitable sales growth through all aspects of the store, including customer and product operations, merchandising, and talent development.